For decades, travel programs have sought to reduce “leakage” through stricter policies, tighter enforcement, and a focus on attachment rates—yet visibility into total travel spend has remained limited. While managed travel measured success by controlling booking channels, traveler behavior evolved, technology matured, and supplier competition intensified. Today’s leading programs recognize that channel control alone doesn’t create insight. Instead, they’re shifting from compliance-first enforcement to data-first enablement—capturing booking data wherever travelers book and bringing it into a unified, program-wide view.
The New Guide Breaks Down:
- Why the traditional leakage model plateaued
- The five forces reshaping managed travel
- How to capture and integrate off-channel booking data
- A practical framework for normalizing and stitching multi-source travel data
- How to redesign policy around objectives, not tools
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