Airline schedule changes are inevitable. Operational breakdowns don’t have to be.
For many travel programs and TMCs, automation stops at detection. A change hits a queue, and from there the process becomes manual: traveler outreach, acceptance handling, PNR updates, mid-office reconciliation, and exception sorting. During high-volume disruptions, this gap creates operational strain, service delays, and financial risk.
Cornerstone’s Schedule Change Manager (SCM) extends automation beyond detection — delivering complete resolution from traveler notification to record update, without agent intervention.
Extending Automation to Full Resolution
SCM automates the entire lifecycle of a schedule change:
- Applies account-specific business rules to evaluate acceptable changes
- Sends clear, at-a-glance traveler summaries via email or SMS
- Enables click-to-accept from any device
- Automatically updates PNRs and mid-office records upon traveler action
- Ensures data consistency across systems
- Routes only true exceptions for human review
When a traveler taps Accept Changes, the update is processed instantly and resolved end-to-end — with no agent involvement. This is automation built for scale, not just efficiency.
Designed for Operational Integrity at Scale
Automation is only as strong as its ability to under pressure. With SCM, travel organizations gain:
Operational Integrity
- Automation that scales during volume spikes
- Predictable exception handling
- No disruption-driven breakdowns
Risk Reduction
- Fewer booking and record inconsistencies
- Reduced debit memo exposure
- Lower SLA risk
Experience Protection
- Faster traveler resolution
- Clear change communication
- Fewer service interruptions
New for 2026
As airline distribution continues to evolve, so does Schedule Change Manager. SCM now includes:
- New direct connects
- NDCX support
- Standardized pricing package
- Expanded mobile messaging capabilities
Customer Spotlight: Automation at Scalte Without Operational Breakdown
Navan, a hybrid OBT and TMC, faced rising risk as schedule changes required human intervention despite automation elsewhere in the workflow.
By implementing Schedule Change Manager, Navan extended automation through traveler acceptance and record reconciliation — allowing schedule changes to resolve instantly without increasing operational overhead.
“Cornerstone has provided the scalability and efficiency our previous platform lacked, enabling us to streamline operations while supporting rapid growth.” – Kyles Grubbs, Director of Travel Operations, Navan
Move Beyond Detection
Detection alone isn’t automation.
To truly modernize schedule change management, organizations must close the gap between notification and resolution. That means eliminating unnecessary agent touchpoints, reducing operational risk, and enabling traveler-driven acceptance with fully automated downstream updates.
Cornerstone Schedule Change Manager delivers exactly that. From alert to acceptance — completely automated.
Connect with our team about how we can support your schedule change operations today.