From disruption to resolution. Automatically.
Schedule Change Manager removes the manual work behind every airline change so your team can move faster and focus on what matters most.
SCM Automates the Entire Resolution Process
Travel disruptions are regular. Schedule changes, cancellations, and airline updates create a steady stream of work for travel teams.
But most programs are still handling these changes manually.
Queues fill up. Agents spend hours reviewing updates. Travelers wait for answers. And every delay increases the risk of missed options, higher costs, and poorer traveler experiences.
Schedule Change Manager from Cornerstone changes that.
The Problem: Manual Processes Cannot Keep Up
Airlines make schedule changes every day. Although some are minor, others require immediate action.
Most travel programs rely on teams to:
- Monitor GDS and NDC queues
- Review each change individually
- Determine the best option
- Contact the traveler
- Process updates manually
Even just managing the queue can become a full-time task.
As volume increases, so does the pressure. Delays become unavoidable. And opportunities to resolve changes quickly start slipping through the cracks.
The Shift: From Reactive to Automated
Schedule Change Manager (SCM) moves your program from reactive workflows to full automation.
Instead of relying on agents to manage every update, SCM handles the entire process from start to finish.
It continuously monitors schedule changes, evaluates the impact, and takes action based on your business rules.
No backlog. No manual review. No unnecessary delays. SCM from Cornerstone is an automated system that detects and resolves travel disruptions in real time.
How It Works
SCM automates every step of the resolution process:
Detection
Schedule changes are identified in real time across booking sources.
Evaluation
Each change is analyzed against your predefined rules and traveler preferences.
Notification
Travelers receive clear, concise updates with their options via email or SMS.
Response
With a simple click, travelers can accept the recommended option.
Update
The PNR and downstream systems are automatically updated with no agent intervention required.
What used to take hours of manual work happens in minutes with Schedule Change Manager.
Built for Scale and Complexity
Modern travel programs are not simple.
You are managing multiple booking channels, supplier content, and servicing workflows. Add disruption into the mix, and the complexity grows fast.
SCM is built to handle that scale.
It works across GDS and NDC environments, applies consistent logic across all bookings, and ensures every change is handled the same way every time.
Whether you are managing hundreds or thousands of changes, the process stays efficient and controlled.
The Impact: Faster Resolutions, Better Outcomes
When schedule changes are automated, everything improves.
- Travelers get faster answers and better experiences
- Agents are freed from repetitive manual work
- Queues are reduced or eliminated
- Policy and decision logic are applied consistently
- Missed opportunities and unnecessary costs are minimized
Most importantly, your team can focus on higher value work instead of chasing disruptions.
Take Control of Schedule Changes
Travel disruptions will continue to happen. But the way you manage them can keep your travel program on track and on schedule
Schedule Change Manager gives you a smarter, faster, and more scalable way to handle airline changes without adding more work to your team.
Automate the process. Improve the experience. Take control of your travel operations.
See how Schedule Change Manager automates the entire process.