Travel Technology Europe | 2018

Heading to the Business Travel Show or Travel Technology Show? We would love to see you!

Stop by Stand No. TT72

Ready to do more with your data? Stop by our spot at Stand No. TT72 and learn from our experts. We have the most comprehensive data acquisition and aggregation capabilities in the market today, and we deliver improved productivity and derive transformative analytical insights.

We deliver the right information to decision makers when they need it and providing a consistent version of data for decision makers, so they can more effectively work together.  We transform business processes to maximize revenue with every transaction by reducing costs and improving productivity. Our leading workflow automation solution simplifies service management and reduces complexity by solving issues before they occur and providing necessary visibility into and control over resources.

We maintain a system of accurate and real-time travel information resources and transactional services to serve our customers. With more than 600 years’ experience, we support our technology with Advisory Services, from consulting to delivery and implementation. We are committed to Governance and Security, from our privately hosted environment to our Tier X data center.

Grab A Drink With Us

On Wednesday, February 21 join us for beers, wine, and canapés at The Hand & Flower.

Wednesday, February 21

18:00-20:00

No. One Hammersmith Road, London, W14 8XJ

 

Meet With Our Team

Want to make sure you get time with the Cornerstone team? Reach out to our team to make sure you connect at the TTE Show.

 

Hope to see you there!

Where We are Focused in 2018

As we embark on 2018, we wanted to share some of our areas of focus for the year. Much of our focus will be on continuing our commitments and investments from 2017, focusing enhancements on the outcomes our technology drives, and creating a more deeply integrated solution set.

 

Data Services

This year we are excited to bring new capabilities to you that transform Data Services. Data Services is a collection of services focused on data acquisition, data cleansing, data normalization, warehousing, extract, and export capabilities. We are developing a cutting edge way to more securely protect your data while making it more accessible to you. This year we plan to replace any remaining deployed technology with state-of-the-art privately hosted, on-demand technology.

This year we will launch new data cleanser technology that produces higher quality outcomes, faster. We are developing a visible, transparent process that you can interact with. You can manage your data cleansing in real-time – no more loading data in a black hole, and waiting for an output file. We believe this revolutionary approach will transform the way you interact with your data and we are thrilled to bring it to market this year.

 

Reporting and Analytics

We are also focused on new data modeling functionality. These capabilities will be designed to provide more support for our clients’ non-traditional travel data, such as shared ride services like Uber and alternate accommodations like Airbnb. We are investigating ways to access data feeds more efficiently and then create Apps within our reporting and data visualization platform to provide insight and analytics, merging with traditional travel data to provide a complete single data set.

 

Governance and Security

At Cornerstone, we have and will continue to take security and data protection very seriously. One of the keys focuses in 2018 will be ensuring we are compliant with the EU General Data Protection Regulation (GDPR). You can read more about the GDPR here. TrustARC has completed a thorough review of our processes, procedures, and security protocols. We are working with them to ensure we are in full compliance with the GDPR by May 25, 2018.

Finally, we focused on our ongoing efforts to further integrate our solutions. We are investigating ways we can provide a more seamless and common user experience across all our technologies, while maintain the highest levels of security protocols.

 

We are excited about the work we’re focused on in 2018, and we hope you are too!

If you have any questions, please contact your Account Manager or Mark Abdoo, Director of Product (mabdoo@ciswired.com).

 

2017 | Year in Review

As we close another year, we wanted to take a moment to reflect on the work we accomplished across our platforms.

This year we processed more than 256 million transactions for 65 million unique PNRs. These include checking the booking against corporate policy, monitoring seat requests, and waitlist checks. This work is what catches a missed connection from a schedule change. The workflow automation processes ensure that travel for our clients and their customers is as smooth and easy as possible.

We consolidated 90 million separate transactions into 36 million individual trips for clients. Without a single consolidated data set, it’s nearly impossible to manage travelers or understand the breadth of a travel program. Without consolidated data, you can’t monitor contracts or supplier agreements. With this data, we ran almost 5 million reports during 12,000 unique analytics sessions.

 

iBank® Platform

The iBank platform transformed in 2017. We updated 45 iBank reports with efficiency and data improvements, which represent the majority of reports created within iBank. Our updated iBank infrastructure enabled us to deliver new capabilities to you, faster and with more flexibility, throughout the year. Some of the biggest improvements were made in our Air Activity, Rail Activity, Arrivals, Departures, and Upcoming Plans reports. We were 90% more efficient in updating our reports in 2017.

We focused heavily on our ability to gather data more quickly and efficiently, ensuring we have the data you need when you need it. We have also made the way you share data easier. You no longer need to be in the same database to share data with another agency. You can now modify individual reports for sharing.

We enhanced broadcast reporting with additional options. We know that each one of our clients has their own unique needs for broadcast and we wanted to make sure you could receive the reports in the frequency you needed. We add a bi-weekly option (every two weeks) and a bi-monthly option (every two months) for both back office and reservation schedules. We also added the ability to receive a notification in case delivery of a broadcast report fails to a recipient. This ensures that you can make additional arrangements to get the report to that person – and no one is missing the critical information they need to do their job.

While we recognize the need for standard reporting that automatically broadcasts to employees remains critical for most of our client – and we have also seen a need for greater on demand analysis and data visualization. This year, we built a deeper integration with our TravelOptix® Platform, enabling the back-office data to be accessed through the TravelOptix Spend Analysis App™ and reservations data to be seen with the brand-new TravelOptix Reservations Analysis App™.

Finally, we spent much of the year working on a new set of capabilities that will launch early next year as Cornerstone Data Services™. These next-generation capabilities will not only upgrade but also revolutionize current data acquisition, data cleansing, and data normalization processes in the travel industry. In addition, this new functionality makes it easier to bring in additional business-critical data such as expense data, credit card data, and other reservations.

 

iQCX® Platform

Throughout the year, we focused on two major projects. First, we enhanced our support for our GDS partners. We upgraded our systems to meet the new Web Services standards for Amadeus, and migrated individual customers to these new services. We engaged with Amadeus, Apollo, and Galileo customers to gather additional technical information needed to support data parsing and data capture requirements for Ancillary Services and EMDs. we have released several data capture enhancements for Ancillary Services and EMDs for both Sabre and Amadeus. We completed the development of the new iQCX Ticketing Module for Amadeus Web Services, which includes the issuance of EMDs. We also developed updates for iQCX Ticketing around services fees and EMDs, and our teams have released to the new functionality to a select group of customers. These new capabilities enable the automatic ticketing for bookings that include additional services fees and EMDs.

Second, we released a new version of our ResRules Composer, which provides ResRules writers with more flexibility and efficiency when creating new business rules. The new ResRules Composer was released to all customers, and we continued to release enhancements throughout the rest of the year. Of particular importance, we updated the rules around Sample PNR timeouts for our ResRule writers who are working hard to create and update rules for their businesses. We are also seeing the improvements in security, stability, and performance that we expected.

Finally, we remained committed to enhancing our workflow automation solutions to meet your need. We released more than 100 enhancements to our iQCX platform. These improvements ranged from processing power improvements and logging details to better Sample PNR and PNR search functionality.

We added a new tab for “Ancillary Services,” enabling search queries around PNRs with ancillary services. We enhanced our air segment searches and added search capabilities around segment type for car and hotel.

 

TravelOptix® Platform

The TravelOptix team started 2017 with a technology stack upgrade that improved platform performance, with faster loading of data and faster recalculations when filtering. Clients are working more efficiently and see the data visualizations change in real time without loading delays. Charts are now “time-aware,” providing continuous scaling for date fields when drilling into additional emails. The upgrade also provides security enhancements. We also completed an underlying platform upgrade to continue to provide new features and faster processing. With this upgrade, we were able to double the hardware and resources available, driving more redundancy and greater capacity across the platform. We also separated our maintenance services so that we can ensure our real-time analytics engines maintain an extremely fast and consistent level of performance.

The TravelOptix platform exploded in Apps in 2017. We now have six Standard Apps – TicketTRAK App™, Farechecker App™, Seatchecker App™, Spend Analysis App™, Reservations Analysis App™ and Schedule Change Manager App – as well as  more than 40 custom Apps for individual clients.

Standard Apps are available with pre-defined analytics and filters – together these are called “Sheets.” Standard Apps are a great way to for customers who are new to TravelOptix to gain access to the platform and learn what the platform can do. For example, Spend Analysis App has been refined throughout Q3 and now offers more than 300 dimensions, 150 measures, and 75 visualizations across 19 sheets. Learn more here and watch the video.

Client-specific can either be built off a standard App, with modifications to data sources or data fields, or a brand-new App. Our professional services team designs and builds the right App, or set of Apps, for your unique business needs. With each engagement, we work with the customer to address their specific use cases, craft visualizations meant for their individualized needs, and provide training across the organization. In doing this, we can help you create a more strategic outlook for your travel program.

Finally, we refined our App deployment process so that your Apps and any updates to them can be updated as efficiently and seamlessly as possible.

 

4site® Platform

This past year marked the launch of our 4site platform in the marketplace. With the feedback we received from a select group of early adopters, we enhanced the 4site Corporate Dashboard, notification capabilities and dashboard renderings. We are currently processing a quarter million flight events every month for more than 15,000 travelers per month. We are managing more than 100K unique bookings per month and more 5,000 segments every day.

We also released enhancements to the notification systems, allowing users to set their preferences. Individual users can now select the types of notifications they would like to receive based on the customers and travelers they support.

We also enhanced our traveler mapping to group travelers by location, from continent down to the city level. Users can seamlessly zoom in and out, switch continents, and access traveler data from a single window. We built this customization option because we understand that some agents may want to focus on areas in distress. The need for this functionality was never greater than in 2017. We experienced Hurricane Harvey, Hurricane Irma, Hurricane Maria, Hurricane Ophelia, the earthquake in Mexico, the fires in California, and the volcano in Bali.

While this functionality is critical in a time of distress, we recognize that some agents are dealing with a select group of VIP travelers and working to ensure their every step along the way is completely seamless. We ensured that our enhanced dashboard supported this VIP level of service and monitoring

Stop by and say hello!

We will be attending a number of events in the next few months. We would love for you to stop by and say hello.

Interested in setting up a time to connect? Feel free to email us at ask@ciswired.com to schedule an appointment or email any of the attendees directly.

We look forward to seeing you soon! 

 

Travel Technology Europe

February 21-22, 2018

London

Mat Orrego, CEO

Email Mat

Tom Lacny, EVP of Sales, Marketing, & Advisory Services

Email Tom

Kyle Moser, Director, Business Development

Email Kyle

James Dargan, Sales Engineer

Email James

Christine Dohmen, TravelOptix® Platform Manager

Email Christine

Mari Hendricks, Director, Strategic Partnerships

Email Mari 

 

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Partnership Travel Consulting Conference

February 21-23, 2018

San Francisco

Michael Kell, Director, Business Development

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National Defense Transportation Association Conference

March 3-5, 2018

Alexandria

Pat Hochstein, Director, Account Management and Business Development

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Kyle Moser, Director, Business Development

Email Kyle