While meditating during one of my recent flights over the Florida/Georgia border I was challenged by the guy sitting next to me to think about relationships with third party providers.
By Ethan Laub, CEO of TripScanner
Over the last few years, perhaps no topic in our industry has been as hotly debated as open booking. It has raised challenging questions, and much anxiety, about the future of managed travel.
If you’ve looked at the agenda for the Cornerstone Customer Conference recently, you’ll already know that Cornerstone’s best and brightest are coming together to answer your questions and unveil new advancements—reason enough for any user of our products to want to come. What you may not have noticed is the list of sponsors that will be joining us in Indianapolis that you’ll have a chance to talk to. So the purpose of the weekly installment of our blog today is to give you the “who’s who” of the Customer Conference!
Why did the New York Times call Indianapolis one of the 52 places to visit in 2014? Here’s a hint: it’s not just for the car race.
Hi! I’m Elizabeth. I’m fairly new at Cornerstone, and if we’re going to be friends there are some things you should know about me:
IATA is listening--or so I've read in a number of published reportsi. To whom and about what is open to question.
People have worried about logical thought for thousands of years—especially on the part of those with whom they disagree. Elaborate systems have been devised to help us identify flawed thinking, sometimes referred to as logical fallacies.
We would like everyone to know that RunUp Labs will be sponsoring a workshop at this year’s PhoCusWright Conference. PhoCusWright is the top travel technology conference in the industry. With over 1,000 attendees expected for the conference, this is a great opportunity for attendees to learn more about our travel technology accelerator program.
Mike Premo, ARC’s President, gave a presentation during the CTDA conference in Lake Las Vegas last week. Mike showed us how ARC has turned to the Satmetrix Net Promoter Score to measure their performance. It turns out ARC’s score is a 70 – which basically means a lot of their customers are raving fans. See more about other companies’ scores here.
Innovation in the travel industry is much more difficult than you may imagine. Not only is there a famine of genuinely innovative ideas and programs but gaining acceptance for them can be close to impossible.
There is nothing like using a Peter Allen song title from All That Jazz to do a setup for a tech review but I am a fan of obscure cultural references so this is what you get.
Yes, you must have a good product! No argument there! And a good product by itself is not enough either. Today, a superb customer service is expected along with a great product. This my friends is what I call Experience and this ladies and gentlemen, is what we should all strive for.
Smart Phones Haven't Changed Human Behavior
In an industry as diverse as travel distribution, there is rarely a shortage of controversial ideas. Recently, critical voices have been raised against IATA's “New Distribution Capability” (NDC) initiative, variously asserting that its development was closed to most outside input, that it is unfair to travel agents, technology providers, and other stakeholders. It is claimed that the NDC harms consumer interests, and that its implementation requires unacceptable privacy compromises and financial expenditures from distributors and consumers alike.
Over the past twenty-five years, I’ve been fortunate to have a front-row seat to many of the great innovations that have taken place in the travel industry during that time. From paper tickets with the red carbon ink (which always seemed to smear my nicely pressed white shirts), to ATB tickets, to the Internet and the wealth of travel-related booking sites, to one of the most talked about topics dominating the headlines today--and that is Business Intelligence.
By now you've been thoroughly exposed to the idea that mobile applications (affectionately termed “apps”) are an essential part of travel technology. There's no denying that mobile applications are popular, but understanding why and to what extent is more difficult.
However risky, making technology predictions is a popular and occasionally enlightening pastime. I've found it helpful to have a “watch list” of projects and products that might be influential or require some business strategy adjustment.
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