insight2

They Don't Call it a 3rd Party for Nothing

Posted by Alon Zaibert
Alon Zaibert
Alon brings his positive energy and an out-of-the-box "everything is possible" attitude to Cornerstone. Growin...
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on Thursday, 17 April 2014
in In Your Corner

While meditating during one of my recent flights over the Florida/Georgia border I was challenged by the guy sitting next to me to think about relationships with third party providers.

 

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How Open Booking Can Benefit Managed Travel

Posted by Ethan Laub
Ethan Laub
Ethan Laub is the founder and Chief Executive Officer of TripScanner. Prior to TripScanner, Ethan was a Dir...
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on Thursday, 03 April 2014
in In Your Corner

By Ethan Laub, CEO of TripScanner

Over the last few years, perhaps no topic in our industry has been as hotly debated as open booking.  It has raised challenging questions, and much anxiety, about the future of managed travel.  

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And Now, a Word from our Sponsors

Posted by Elizabeth Moser
Elizabeth Moser
As the Marketing Coordinator for Cornerstone Information Systems, Elizabeth is responsible for creating, curat...
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on Thursday, 27 March 2014
in In Your Corner

 

 

If you’ve looked at the agenda for the Cornerstone Customer Conference recently, you’ll already know that Cornerstone’s best and brightest are coming together to answer your questions and unveil new advancements—reason enough for any user of our products to want to come. What you may not have noticed is the list of sponsors that will be joining us in Indianapolis that you’ll have a chance to talk to. So the purpose of the weekly installment of our blog today is to give you the “who’s who” of the Customer Conference!

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12 (+1) Things to Add to Your Indy Bucket List

Posted by Elizabeth Moser
Elizabeth Moser
As the Marketing Coordinator for Cornerstone Information Systems, Elizabeth is responsible for creating, curat...
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on Thursday, 20 March 2014
in In Your Corner

Why did the New York Times call Indianapolis one of the 52 places to visit in 2014? Here’s a hint: it’s not just for the car race. 

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Phishers & Hackers & Breaches—Oh My! How Cornerstone is Keeping Your Data Safe

Posted by Brad Franklin
Brad Franklin
Brad Franklin is the IT Director at Cornerstone Information Systems. He joined the team in 1999 after spending...
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on Thursday, 13 March 2014
in In Your Corner

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10 Things You Should Know About Cornerstone's New Marketing Coordinator

Posted by Elizabeth Moser
Elizabeth Moser
As the Marketing Coordinator for Cornerstone Information Systems, Elizabeth is responsible for creating, curat...
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on Thursday, 06 March 2014
in In Your Corner

 

Hi! I’m Elizabeth. I’m fairly new at Cornerstone, and if we’re going to be friends there are some things you should know about me:

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Why Not The Computer Business

Posted by David Wardell
David Wardell
David Wardell has worked in travel distribution, computer services, publishing and media, and hospitality for ...
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on Monday, 24 February 2014
in In Your Corner

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IATA and NDC Phobia - Update On the New Distribution Capability

Posted by David Wardell
David Wardell
David Wardell has worked in travel distribution, computer services, publishing and media, and hospitality for ...
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on Tuesday, 17 December 2013
in In Your Corner

IATA is listening--or so I've read in a number of published reportsi. To whom and about what is open to question.

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Don't You Believe It!

Posted by David Wardell
David Wardell
David Wardell has worked in travel distribution, computer services, publishing and media, and hospitality for ...
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on Tuesday, 05 November 2013
in In Your Corner

People have worried about logical thought for thousands of years—especially on the part of those with whom they disagree. Elaborate systems have been devised to help us identify flawed thinking, sometimes referred to as logical fallacies.

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RunUp Labs to Sponsor Workshop at PhoCusWright Conferencce

Posted by Tyce Carmichael
Tyce Carmichael
I am the Marketing Manager at Cornerstone which involves a variety of projects that Alan Minton sees fit to se...
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on Monday, 04 November 2013
in In Your Corner

We would like everyone to know that RunUp Labs will be sponsoring a workshop at this year’s PhoCusWright Conference. PhoCusWright is the top travel technology conference in the industry.  With over 1,000 attendees expected for the conference, this is a great opportunity for attendees to learn more about our travel technology accelerator program. 

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Measuring Web Site Quality With Net Promoter Scores

Posted by Paul Laherty
Paul Laherty
Paul Laherty enjoys tackling travel industry problems. He joined Cornerstone Information Systems to lead their...
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on Tuesday, 29 October 2013
in In Your Corner

Mike Premo, ARC’s President, gave a presentation during the CTDA conference in Lake Las Vegas last week. Mike showed us how ARC has turned to the Satmetrix Net Promoter Score to measure their performance. It turns out ARC’s score is a 70 – which basically means a lot of their customers are raving fans. See more about other companies’ scores here.

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The Business Reality of Open Booking

Posted by David Wardell
David Wardell
David Wardell has worked in travel distribution, computer services, publishing and media, and hospitality for ...
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on Wednesday, 09 October 2013
in In Your Corner

The Productivity Pit

Posted by David Wardell
David Wardell
David Wardell has worked in travel distribution, computer services, publishing and media, and hospitality for ...
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on Tuesday, 17 September 2013
in In Your Corner

Innovation in the travel industry is much more difficult than you may imagine. Not only is there a famine of genuinely innovative ideas and programs but gaining acceptance for them can be close to impossible.

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Everything Old is New Again

Posted by Alan Minton
Alan Minton
I am the Senior Vice President of Marketing for Cornerstone Information Systems. I am responsible for helping ...
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on Friday, 06 September 2013
in In Your Corner

There is nothing like using a Peter Allen song title from All That Jazz to do a setup for a tech review but I am a fan of obscure cultural references so this is what you get. 

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Product + Service = EXPERIENCE

Posted by Alon Zaibert
Alon Zaibert
Alon brings his positive energy and an out-of-the-box "everything is possible" attitude to Cornerstone. Growin...
User is currently offline
on Tuesday, 03 September 2013
in In Your Corner

Yes, you must have a good product! No argument there! And a good product by itself is not enough either. Today, a superb customer service is expected along with a great product. This my friends is what I call Experience and this ladies and gentlemen, is what we should all strive for.

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Open Travel and Industry Mythology

Posted by David Wardell
David Wardell
David Wardell has worked in travel distribution, computer services, publishing and media, and hospitality for ...
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on Monday, 12 August 2013
in In Your Corner

Smart Phones Haven't Changed Human Behavior

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IATA's New Distribution Capability (NDC)

Posted by David Wardell
David Wardell
David Wardell has worked in travel distribution, computer services, publishing and media, and hospitality for ...
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on Monday, 15 July 2013
in In Your Corner

In an industry as diverse as travel distribution, there is rarely a shortage of controversial ideas. Recently, critical voices have been raised against IATA's “New Distribution Capability” (NDC) initiative, variously asserting that its development was closed to most outside input, that it is unfair to travel agents, technology providers, and other stakeholders. It is claimed that the NDC harms consumer interests, and that its implementation requires unacceptable privacy compromises and financial expenditures from distributors and consumers alike.

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Finding the Intelligence in BI Solutions

Posted by Rock Blanco
Rock Blanco
Previously, Rock was the President of Prime Numbers Technology, LLC. developers of the industry-leading travel...
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on Monday, 24 June 2013
in In Your Corner

Over the past twenty-five years, I’ve been fortunate to have a front-row seat to many of the great innovations that have taken place in the travel industry during that time.  From paper tickets with the red carbon ink (which always seemed to smear my nicely pressed white shirts), to ATB tickets, to the Internet and the wealth of travel-related booking sites, to one of the most talked about topics dominating the headlines today--and that is Business Intelligence.

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Corporate Mobile Travel Strategy

Posted by David Wardell
David Wardell
David Wardell has worked in travel distribution, computer services, publishing and media, and hospitality for ...
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on Friday, 14 June 2013
in In Your Corner

By now you've been thoroughly exposed to the idea that mobile applications (affectionately termed “apps”) are an essential part of travel technology. There's no denying that mobile applications are popular, but understanding why and to what extent is more difficult.

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Five Important Technology Projects You Should Watch

Posted by David Wardell
David Wardell
David Wardell has worked in travel distribution, computer services, publishing and media, and hospitality for ...
User is currently offline
on Friday, 17 May 2013
in In Your Corner


However risky, making technology predictions is a popular and occasionally enlightening pastime. I've found it helpful to have a “watch list” of projects and products that might be influential or require some business strategy adjustment.

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Blogs

34 post(s)

IYC Bloggers

Brad Franklin
"Brad Franklin is the IT Director at Cornerstone In..."
Elizabeth Moser
"As the Marketing Coordinator for Cornerstone Infor..."
Alon Zaibert
"Alon brings his positive energy and an out-of-the-..."
Rock Blanco
"Previously, Rock was the President of Prime Number..."
Paul Laherty
"Paul Laherty enjoys tackling travel industry probl..."
David Wardell
"David Wardell has worked in travel distribution, c..."