Support
The Cornerstone Online Support Center offers you three ways to get fast answers to most of your questions. You can:
Search for Answers to your questions at our online knowledgebase. We store all resolved problems in our solution database. Search by product, category, keywords, or phrases.
Submit a Question with our online form and our technical support staff will reply to you by email. For replies/comments on Incidents opened prior to August 30, 2010, please submit a new Support request. If you have the previous incident number available, please reference that number within your new request.
Review Answers to questions you have submitted (prior to August 28, 2010) to our technical support staff.
Obtain Login Credentials to our self-service Portal which allows you to manage the support questions you have on file.
Give Us a Call - Technical support engineers are available Monday - Friday 8AM to 8PM, USA Eastern Time (except for US public holidays) by calling either + 1 (888) 778-0897 or +1 (812) 330-4361 (extension 3). From the U.K. call +44 20 8099 7960.
During non-business hours calling one of the phone numbers noted above will connect you with our after-hours call center and we will respond as soon as possible during the next business day. Should the reported situation constitute an emergency, the call center will immediately escalate to Cornerstone on-call staff for resolution as quickly as possible.
Download a copy of Cornerstone’s Support Policies (pdf).
