Press Release – For Immediate Release
Contact:
Alan Minton
Cornerstone Information Systems
(812) 269-0014
Cornerstone to Offer Acuflight’s Inbound and Outbound Automated Call Service
Service Decreases Manual Inbound Call Processing by 25% and 35% for Outbound
Bloomington, IN - July 17, 2008:During a time of peak call volumes for travel management companies, Cornerstone now offers automated inbound and outbound calls for customers using the iQCX platform. The recently inked reciprocal marketing deal with AcuFlight allows Cornerstone Information Systems to offer AcuFlight to its customers and allows AcuFlight to sell Cornerstone services. The service will round out Cornerstone’s passenger contact capabilities which already include automated texting and emailing.
“In a recent example, I identified 35,000 outbound calls a month that could be redirected from an agent to AcuFlight. That dramatically frees agent time up for more productive tasks,” said James Dargan, senior consultant for Cornerstone. “During these ever-tightening economic times, effective use of technology is essential and AcuFlight is the right product at the right time.”
Travel agencies using the Cornerstone iQCX platform will be able to shift flight change notifications to the AcuFlight automated option. AcuFlight can also be used with Cornerstone’s Policy Compliance Manager to place outbound calls to a designated contact alerting them of travel reservations booked in violation of travel policy.
“With the increase in volatility in the airline market, we’re seeing significant increases in call volumes to agencies. Having this product so readily available to Cornerstone customers could not come at a better time,” said Rich Miller, CEO of AcuFlight. “We know Cornerstone has a history of offering the right product at the right time and we’re happy to be the part of their ongoing success.”
The AcuFlight services now available to Cornerstone customers include:
- Auto-Attend™ - This automates fulfillment center processes and decreases costs of file management tasks such as relaying flight information, modifying or canceling flight reservations and notifying passengers of changes or problems in their reservations, by more than 80%.
- APM™ (Automated PNR Management and Notification) is a record-monitoring service that works quality control queues and automates previously manual intervention. APM automates critical processes such as sorting records, voice mailing/SMS/emailing customers of changes, then changing file status and returning records to inventory for fulfillment completion.
- Global Flight Information Service offers passengers, consumers and mobile subscribers real-time flight data. A single phone number is used to access all major airline carriers for real-time status of departing, arriving flights, gate and terminal designations. Enhanced versions include airport and weather information.
About Cornerstone
Cornerstone Information Systems is a professional services company helping travel management companies, corporate travel departments, airline and global distribution systems work more efficiently and more profitably. Founded in 1992, Cornerstone Information Systems is a privately held company based in Bloomington, Indiana with personnel in eight locations worldwide. Further information about the company is available at www.ciswired.com or by calling Alan Minton at (812) 269-0014.
